Key Note Speaker: Lorraine Sileo
Senior Vice President, Research & Business Operations
Friday, March 29, 2019
4:00PM-5:00PM
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Ms. Sileo launched the research division of Phocuswright Inc. in 1998. She pioneered online travel metrics adopted as the industry standard for segmentation, sizing, forecasting, analysis and consumer planning behavior. Lorraine is quoted frequently in consumer and trade media including The New York Times and The Wall Street Journal and has authored numerous publications including Phocuswright's U.S. Online Travel Overview. Lorraine was previously an adjunct professor at New York University's Graduate Center for Hospitality, Tourism and Sports Management. She has analyzed the business and consumer digital marketplace for various publications and media companies for over 20 years.
Lorraine's extensive background and understanding of travel trends give her an ideal vantage point from which to forecast the financial and operational direction of the travel industry. Lorraine is a frequent speaker on performance trends and growth of U.S. and global travel markets.
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Opening Session Speakers
Saturday, March 30, 2019 9:00AM-10:30AM
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High Tech/ High Touch Research in Hospitality
Part 1: Keynote – Flash Back: Two decades of innovative scholarship on guest-facing technology by Dr. Anna Mattila, Marriott Professor of Lodging Management, Professor-in-Charge of Graduate Programs Penn State School of Hospitality Management
Dr. Anna Mattila
Dr. Anna S. Mattila, is the Marriott Professor of Lodging Management at the School of Hospitality management at the Pennsylvania State University. She holds a Ph.D. in services marketing from Cornell University. Her research interests focus on service encounters with a particular interest in healthy eating, service recovery, corporate social responsibility, social media and cross-cultural research. Her work has appeared in the Journal of the Academy of Marketing Science, Journal of Retailing, Journal of Service Research, Journal of Consumer Psychology, Psychology & Marketing, Journal of Services Marketing, Journal of Service Management, Cornell Hospitality Quarterly, Journal of Travel Research, International Journal of Hospitality Management, Tourism Management, Annals of Tourism Research and Journal of Hospitality & Tourism Research, among others. Anna has written numerous book chapters and currently serves on several editorial boards in journals specializing in hospitality and service management.
Part 2 - Panel Discussion
Part 2: Panel Discussion – Flash Forward: What’s ahead for hospitality high-tech/high touch research joining Dr. Anna Mattila and Lorraine Silieo will be Dr. Ajay Aluri, Director, West Virginia University’s Hospitality Innovation and Technology Lab and Associate Professor of Hospitality and Tourism Management. Moderated by Gilpatrick Hornsby, Assistant Professor, James Madison University
Dr. Aluri is the founding director of the Hospitality Innovation and Technology (HIT) Lab and Associate Professor in the John Chambers College of Business and Economics at West Virginia University. Dr. Aluri’s education, research interests, and focus in the areas of hospitality information technology and management and information systems, have given him special insight into how these areas impact international hospitality organizations, society, and education. He is an internationally recognized scholar who focuses on innovation and technology in the hospitality and tourism industry. His current focus is consumer behavior research regarding the use of emerging technologies such as augmented reality, data mining, Internet of Sound, Internet of Things, robotics, and virtual reality. His research has been published in several top journals including Cornell Hospitality Quarterly, International Journal of Contemporary Hospitality Management, Journal of Hospitality and Tourism Research, Journal of Hospitality and Tourism Technology, Journal of Hospitality and Tourism Education, and other scholarly journals.
Dr. Ajay Aluri
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Andrew K. Sandoval Strausz
Saturday, March 30, 2019 2:45pm-4:00pm
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Hotel: An American History, Andrew K. Sandoval-Strausz – Director of Latinx Studies Program, Distinguished Lecturer, Penn State University
A. K. Sandoval-Strausz was born in New York City to immigrant parents. He teaches courses in Latino studies, urban history, spatial theory, sociability, and immigration. He is a National Endowment for the Humanities Public Scholar and a Distinguished Lecturer of the Organization of American Historians.
He has received fellowships from Princeton University, the National Endowment for the Humanities, the Andrew W. Mellon Foundation, the New-York Historical Society, the Library Company of Philadelphia, the Massachusetts Historical Society, the Huntington Library, and the Harvard Business School.
His first book, Hotel: An American History (Yale University Press, 2007), won the American Historical Association-Pacific Coast Branch Book Award and was named a Best Book of 2007 by Library Journal. Click these links for book reviews and interviews featured in the New York Times, National Public Radio, The Economist, Bloomberg.com, Reason, Columbia, City Journal, the Glasgow Herald, The Age (Melbourne), Sotsial'nie i Gumanitarnie Nauk (Russian Federation), and Phoenix TV (China).
His current book project, Latino Landscapes, involves a larger-scale application of the epistemology of his first book: the idea that human beings reveal themselves most clearly through their built environment, and that people’s homes, neighborhoods, places of work and play, and use of public space must be taken as seriously as textual sources. The logic behind Latino Landscapes is that in order to understand modern U.S. cities, we must begin by analyzing the architecture and spatial practices of people who have moved into cities throughout the Americas.
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Legacy Lecturer Honoree
Fred Mayo
MBA, PhD, CHE, CHT
Dr. Mayo can be reached at Fred.Mayo@nyu.edu or at MayoConsulting@aol.com.
Mayo operates his own training, coaching, and consulting firm while teaching part-time at NYU’s Tisch Center for Hospitality, Tourism, and Sport Management, where he had been a full-time professor for 10 years. His teaching areas include customer relationship management, leadership, emerging issues, and applied research methods. Before coming to NYU, he was academic dean at The Culinary Institute of America for 12 years.
Mayo has served on and chaired several I-CHRIE committees, including the Professional Development Committee and the Future Fund Committee.
Saturday, March 30, 2019 4:45pm-5:15pm
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Teaching Research: New York University's Tisch Center for Hospitality, Tourism, and Sport Management
He has been honored with I- CHRIE's Stevenson Fletcher Award and Howard B. Meek Award. As a consultant, his client list has included Aramark, AAHOA, Bard College, Johnson & Wales University, the American Culinary Federation, the National Restaurant Association Educational Foundation, and AHLEI, in addition to individual students, professors, managers, chefs, and executives. For the past 20 years, Mayo has worked with AHLEI's Certified Hospitality Educator (CHE®) program as a Master CHE® Trainer, leading numerous workshops throughout the world. He also trains and mentors educators to become Master CHE® Trainers.
High-Tech/High Touch Teaching Insights
Sunday, March 31, 2019 9:00AM-10:30AM
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Part 1: The NENA Legacy Lecture with Dr. Fred Mayo, NYU Clinic Professor, retired, past president, ICHRIE, author, and CHE Educator interviewed by Dr. Donna Quadri-Felitti
Dr. Donna Quadri-Felitti
Donna Quadri-Felitti, is the Marvin Ashner Director of the School of Hospitality Management at The Pennsylvania State University, where she also serves as an Associate Professor of one the oldest degree granting hospitality programs in the nation. Educating highly recruited undergraduate students, the School also boasts a prestigious doctoral program with over 30 faculty at this Research 1 land-grant institution.
Quadri-Felitti earned a Ph.D. from Iowa State University in Hospitality Management, as well as a M.S. in hospitality industry studies, with a concentration in Hotel Asset Management, and a B.S. in social studies education both from New York University. Prior to joining Penn State, Quadri-Felitti served on the faculty of the Tisch Center for Hospitality and Tourism at NYU and as academic chair of the center.
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Part 2: Blending technology in hospitality teaching across varying educational settings and contexts panel, joining Dr. Fred Mayo will be Suzanne Bagnera, Clinical Associate Professor, Boston University School of Hotel Administration, Beth Egan, Assistant Teaching Professor, Penn State University School of Hospitality Management, and Rebecca Heid, Assistant Professor, Northampton Community College. Moderated by Dr. Donna Quadri-Felitti.
Beth Mincemoyer Egan
Beth Mincemoyer Egan is an Assistant Teaching Professor in the School of Hospitality Management at Penn State University. Beth started teaching at Penn State through correspondence courses, which moved to the web, and then fully online. She has “blended” courses for resident students in foodservice management and food safety, and is currently working on developing open education resources in the area of foodservice management. Beth earned bachelor’s degrees from Penn State in education and management dietetics and a master’s degree in adult and extension education.
Beth’s industry experience is primarily in K-12 school nutrition programs. She was a district director in Sun Prairie, Wisconsin and a school foodservice consultant for the State of Wisconsin. She has served on numerous boards and committees at the state and national levels of the School Nutrition Association. In 2018 Beth received the Silver Friend of Child Nutrition FAME award. In addition, she currently serves as a trainer for the Institute of Child Nutrition.
Rebecca Heid
Ms. Heid holds a Master of Business Administration degree with a concentration in International Trade from Johnson & Wales University and a Bachelor of Science Degree in Hotel, Restaurant, and Institutional Management from Pennsylvania State University.
She has over ten years of experience teaching in the classroom. Ms. Heid brings her management experience to the courses she teaches at Northampton Community College in Bethlehem, PA. Ms. Heid began her hospitality career in Washington, DC for Sodexo at American University. She also worked for Sodexo in Cumberland, Rhode Island at Bryant College. Ms. Heid held a position as a catering manager with ARAMARK at the Lansdale Merck Pharmaceutical location in PA.
She is very active in volunteering her time with local animal rescues.
